Intervjuji
Zdravstveni portal- varnost v zdravstvu
Val 202
Napake v zdravstvu
https://val202.rtvslo.si/podkast/vroci-mikrofon/584/175026092
Dnevnik 2022
Zdravstveni portal- varnost v zdravstvu
Val 202
Napake v zdravstvu
https://val202.rtvslo.si/podkast/vroci-mikrofon/584/175026092
Dnevnik 2022
Healthcare professionals are entrusted with the care and well-being of their patients. They take an oath to provide compassionate, competent, and humane treatment to all those who seek medical attention. However, there have been instances where healthcare workers exhibit inhumane behaviour towards patients and their families. One such instance is when family members are prevented from visiting a dying relative. This type of behaviour not only causes emotional distress but also violates the basic human rights of both the patient and their loved ones.
One such case that highlights this issue is the story of Mr. Smith* (name changed for privacy). He was admitted to the hospital after suffering a stroke that left him paralyzed on one side of his body. His wife, Mrs. Smith*, was by his side throughout his stay at the hospital, providing emotional support and taking care of his needs. However, as Mr. Smith's condition deteriorated, the doctors informed Mrs. Smith* that she could no longer visit her husband because he needed "rest." The nurses were instructed to keep the door closed, and visitors were limited to immediate family members only.
Mrs. Smith* was devastated by this news. She had spent countless hours by her husband's bedside, talking to him, holding his hand, and praying for his recovery. Now, she was being told that she couldn't see him anymore? It didn't make any sense to her. As if things weren't bad enough already, Mrs. Smith* received another blow - she wasn't even allowed to be present during her husband's final moments. The doctor made it clear that only immediate family members would be allowed in the room when Mr. Smith passed away.
This kind of inhumane behaviour in healthcare is unacceptable. Patients and their families should never be denied access to each other, especially during times of crisis. While hospitals may have policies in place to limit visitor numbers or restrict visiting hours, these rules must always be balanced with compassion and empathy for the patient and their loved ones. In fact, many hospitals now offer flexible visiting hours and open visitation policies to promote family involvement in patient care.
To address this issue, healthcare facilities can take several steps to ensure that patients and their families receive humane treatment. Firstly, they can educate staff about the importance of treating patients and their families with dignity and respect. Secondly, they can provide training to healthcare providers on how to communicate effectively with patients and their families, including how to deliver difficult news and manage expectations. Finally, they can create a culture of compassion within the organization by recognizing and rewarding employees who demonstrate exceptional customer service skills.
In conclusion, inhuman behaviour in healthcare is a serious issue that cannot be ignored. Patients and their families deserve better than to be treated like nameless numbers on a chart. By implementing policies that prioritize patient and family-centered care, healthcare organizations can help ensure that every patient receives the best possible care, with dignity and compassion.
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Dr Colm Henry, National Lead for the Clinical Director Programme and Consultant Geriatrician, shows his support for the Royal College of Physicians of Ireland Hand Hygiene Campaign. He urges his fellow clinicians to apply the evidence that hand hygiene reduces the risk of infection to their everyday actions in the interest of patient safety and wellbeing.